Shipping policy

We strive to dispatch your order promptly, subject to product availability and credit verification. Please note that delivery estimates are approximate and may occasionally extend, particularly during peak holiday seasons.

 

Order Processing Time:

Ready to Ship Items: Processed and dispatched within 1-2 business days.

 

Shipping Time:

Australia Domestic orders: Delivery can be expected within 2-8 business days from the day the courier collects the package.

Note: Business days exclude Weekends and Australian public holidays.

 

 Partial Shipping

If your order contains a combination of items available for immediate shipment and pre-order items, we will dispatch the entire order once all items are in stock. Should you wish to receive the in-stock items separately, we recommend placing separate orders.

 

TRACKING 
You should have received an email confirming your order when you completed the checkout process. Please check your junk/spam folder if you cannot find it. If you haven't received the order confirmation email, please contact support@kokoa.com.au Once the order has been dispatched, you will receive a shipping confirmation email containing your Tracking ID. Enter the ID on courier website to stay informed about all movements of your parcels.