Refund policy

Returns, Refunds, and Exchanges

If you need to return an item, please contact our team at support@kokoa.com.au to request a return label.

• All return requests must be made within 7 days of receiving your order.
• Items must be returned unused, in their original packaging, with all tags attached.
• Returns are eligible for a full refund to the original payment method.
• Items purchased at a discounted price during a flash sale or promotional event are also eligible for a refund.
• Final sale items cannot be returned, exchanged, or refunded.
• Return Fees: Return postage is at the customer’s own cost unless the item is faulty or incorrect.

If you have any questions, feel free to reach out to our support team.